Business hours: 8:00am to 4:00pm Monday-Friday (PST)
Customers are required to create an account during the check out process when purchasing. By creating a personal username and password you will have the following benefits:
• Store and edit shipping and billing addresses
• Enjoy a faster, easier checkout
• Save items in your shopping cart for later visits
• More personalized shopping experience
To create a new account, an order must be completed. Returning customers can log in at the Log In tab at the top of the page.
If you visit our site and log in from a public computer, you should always log out when you are finished so that other computer users cannot access your information. To do so, click Log Out at the top of any page.
To view your order history, just log in! To log in, click on the Log In tab at the top of any page. You will need your username and password to complete the login process.
EDITING YOUR PROFILE
Editing your profile means changing the personal information in your account. You can change your address, phone number, password, etc. To do this you would need to log in with your username and password. Once you have logged in you will be able to change your password, shipping address and billing address.
RETURNS & EXCHANGES
Return Policy: We are committed to providing quality products to our customers. All unopened/un-used products that are received from masonmanskincare.com that do not meet your expectations, can be returned with the receipt within 14 days of purchase. Please note all returns are subject to a 20% restocking fee. When returning your item, please notate on the front side of your receipt the reason for your return and send the product(s) back to us. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records. Return shipping costs is paid by the customer. Regrettably, return shipping and handling charges are not refundable. Items purchased on masonmanskincare.com cannot be returned or exchanged at retailers that sell Mason Man Skincare.
PLEASE NOTE: Only items purchased on masonmanskincare.com may be accepted for a return.
Store Credits will be credited to your account within approximately 5 business days from the date the return is received. Pre-sale items returns will be credited to your Mason Man Skincare account.
At this time, exchanges are not available.
Defective and/or damaged merchandise must be reported within 21 days of delivery or will no longer be accepted. Please notify by email and send a photo of the damaged goods with a description of what is defective/damaged. We will gladly replace goods.
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received within 15 days of canceling. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.
DOMESTIC (within the US) orders usually take 5-7 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible.
First class 2-5 business days transit
Priority Mail: 1-3 transit
Transit: 4-5 business days
Transit: 5-7 business days
Processing: All orders have a 1-3 day processing and packing period before shipping transits apply.
*Please note that orders shipped internationally may be subject to duties and customs fee upon receipt. Mason Man Skincare is not responsible for these additional fees as they are the responsibility of the recipient.
Will Call is for California LOCAL customers only.
Customer will be notified via EMAIL for order pickup date and time once order is received.
Pickup is available the following business day after an order is placed. M-F, 8am-4pm by appointment only!
Q: When will I get my order?
A: All orders are processed by our office within 3 business days, and are shipped within a week of processing. Delivery varies based on your distance from our warehouse (16 Technology Drive, Suite 102 Irvine, CA 92618), but is usually 5-7 business days. International orders can take over to 2 weeks to be delivered, so thank you for your patience. If you have questions on the where about of your order, please call us at (949) 679-4075.
Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard & American Express.
Q: Do you take orders over the phone?
A: We gladly take orders over the phone at 949-679-4075.
Q: Can I exchange or return an item I ordered?
A: Yes. Unworn items and accessories can be returned or exchanged, however please attach a note in the package stating reason for return/exchange. (Please call or check online for product availability). Exchanges and returns will receive a STORE CREDIT. See above for limitations.
Q: What if I accidentally list an incorrect address as my shipping address?
A: Please email or call customer service immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”
Q: I want to order something, but it’s out of stock! When will you get more products in?
A: Check back for updated stock (we are constantly updating the store). Items in this store tend to sell out quickly.
Q: My card was declined but I still was charged.
A: The charge is a pending transaction and will fall off within 2-3 business days. Your credit card company or bank will hold these funds for your own safety.
Q: I have multiple transactions on my bank statement.
A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.
Q: Where do I access my MP3's & Downloadable Products?
A: Log into your account. On the left hand side options, find MY DOWNLOADABLE PRODUCTS. Your MP3's and downloadable products will be here. All Downloads are available for a 1 time download so please download on your main computer.
Q. I forgot my password, how do find it?
A. Go to my account, click Forgot Password. It will email you a password update.
Q: What do I do if I am having trouble with my cart?
A: Try enabling cookies on your browser.
For Internet Explorer:
. Click on Tools
. Go down to Internet Options
. In the Internet Options window click the Privacy tab
. Move the slider bar down to Medium, Low, or Accepts All Cookies
. Click the Apply button to save the settings
. Click OK to close the Internet Options window
. Exit the browser and begin a new transaction in a new window
. Click on Tools . Go down to Options . Click on the Privacy icon
. Click on the button next to Cookies, make sure' allow site to set cookies' is checked
. Click OK to save changes and close the Options window
. Exit the browser and begin a new transaction in a new window
If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.
Please contact our Customer Service Department
Mason Man Skincare | Manna Kadar Beauty, Inc.
16 Technology Drive, Suite 102
Irvine, CA 92618
Customer Issues: info@masonmanskincare.
For Orders Contact : info@masonmanskincare.
Business hours: 8:00 to 4:00 Monday-Friday (PST)